Privacy Policy

This privacy policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through or its related sites and services.

I do not retain any of your details digitally in any form. I have a printed copy of customer orders only, for my records for the UK tax office which are kept securely with all my business receipts; after seven years these records are destroyed.

I have a GDPR compliant newsletter for customers which you would need to ask to be added to personally via the contact page on this website or in person at an event that I am at. I do not add people to it without their knowledge.

Mailerlite is my newsletter host. They are based in Dublin, Ireland and are behind the privacy wall and are fully GDPR compliant. You may unsubscribe at any time directly within any newsletter you receive from me.  I don’t hold any customer information on my computer system whatsoever and never share your details with anyone.

Of course as a customer of mine through WordPress your details will be held by them too and they are one of the companies in the US fully familiar with the new GDPR rules and they are behind the Privacy Shield. This Privacy Policy does not apply to the practices of third parties that I do not own or control, including WordPress or any third party services you access through them. What I have written above is essentially it.

For GDPR compliance I am adding more official notification below.

Why I Need Your Information and How I Use It

I rely on a number of legal bases to collect, use, and share your information, including:

as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;

when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;

if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services

Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:

Information is automatically shared with WordPress as necessary to provide you my services and comply with my obligations under their Terms of Use.

I engage certain trusted third parties to perform functions and provide services to my shop, such as newsletter delivery company Mailerlite. I will share your personal information with these third parties, but only to the extent necessary to perform these services.

Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

Data Retention

I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 7 years for tax reasons as detailed above.

Transfers of Personal Information Outside the EU

I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified. (Mailerlite is behind this Privacy Shield)

Your Rights

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:

Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.

Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.


Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.

Complaint. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

How to Contact Me

For purposes of EU data protection law, I, Hattie Lockhart Smith, am the data controller of your personal information. If you have any questions or concerns, you may contact me at or call me on 07976017142

Updated February 2023